Can I change or cancel my order?
We understand the need for flexibility, just like a quick costume change at a fashion show. While we work swiftly, we'll try our best to accommodate order changes before production begins. Connect with us here: orders@unicornuprising.com
What went wrong? I got an error when placing my order.
Facing a glitch in the matrix? Here's a rescue guide:
- Double-check your "Payment Information" for accuracy (name, address, zip code).
- Ensure your credit card details are spot on (number, expiration date, and card verification number). If issues persist, reach out to your bank for assistance and ensure no holds on your account.
I didn't receive an order confirmation email.
If your order confirmation email is playing hide and seek, no need to worry! It might be hanging out in your spam folder. Give it a quick check. If we have the wrong email on file, let us know pronto! Please include the shipping info name in your email: orders@unicornuprising.com.
What if I can't find what I am looking for?
Sometimes, treasures hide momentarily, but we're here to assist. Reach out to us anytime with your questions about orders, changes, shipping, and more: orders@unicornuprising.com..
How does the clothing generally fit?
Our size chart is your trusty guide to the world of sizes. It's here to ensure your perfect fit. We want you to have the perfect fit, so please use this as your guide.
Do you offer Tall, Maternity, or Specialty sizes?
While we may not have them right now, we're always evolving to meet your needs.
How should I wash and care for my apparel purchase?
Cherish your items and the planet! Keep it cool – that's our mantra.
How secure is my payment?
Rest easy; we take your security seriously! We've partnered with reputable financial institutions for online purchases, offering buyer protection. Specifics may vary, so reach out to them for details.
How do I add a discount or promotion code?
Before completing your order, apply your discount or promo code. Once placed, we can't retroactively apply discounts.
Can I combine promo codes with free shipping?
Promotions prefer the spotlight solo, so they can't be combined.
Do you have Gift Cards?
Not now but stay tuned for updates.
Can I ship to multiple addresses?
For now, individual orders for each destination are required.
When will my order ship out?
Your order will ship within 10 business days. Shipping times may vary based on carrier.
When will my order arrive? Can it be expedited?
Shipping times vary; consider premium options by contacting us: orders@unicornuprising.com.
I haven't received a shipment notification.
Check your spam folder; it might be there. Verify your email address matches the one on your order.
What can I do if I entered the wrong shipping address?
If your order hasn't entered production, reach out to us at orders@unicornuprising.com to correct it.
What do I do if there is something wrong with my order?
We're here to assist:
- Let us know the issue.
- Please share relevant photos.
- Include order details for a smooth resolution.
Return and Refund Policy:
For details, visit: unicornuprising.com We aim to simplify returns and refunds:
- If the product doesn't match, provide photos for a replacement or refund.
- Notify us within ten business days.
- Keep the item and packaging until instructed otherwise. Include:
- order number and shipping email.
- Photos of the affected item(s). Share any relevant info for a satisfactory resolution.